Yes sure we do! Just signup to our newsletter when you see the popup - or just use the discount code FIRSTREVIVE at checkout
Afraid not. Sale items are usually discounted and it's not possible to combine discounts.
If you have multiple items in your cart - your discount code will only apply to those products NOT in the sale.
No it's not possible to use discount codes towards Revived tiems. They are pre-worn pieces already discounted.
Ordering
We have temporarily stopped taking orders from the UK due to the Brexit changes that took place on Jan 1. For further information on this change please see here.
Sure! As a welcome to The Revive Club we offer 10% your first purchase. Just signup to our mailing list to get the code. Didn't get the code? Drop us a message and we'll hook you up! Please note that discount codes cannot be used for sale items.
We usually pack and ship orders the same day they come in, so if you need to make a change or cancel the order, it's fine so long as the order has not been shipped
We work closely with our brands to ensure our prices are in line with theirs. If you've seen a product elsewhere for cheaper - let us know and it's very likely we'll have some flexibility on pricing.
No problem. Let us know if the order is a gift so we can ensure there are no prices inside the shipment. If you'd like us to write a note, we can also do that.
We take great pride in our packaging. Each item is individually wrapped in tissue paper, then a neutral brown wrapping paper, enclosed in handmade waxed string, with a custom wax seal stamp on the outside. If you'd like something specific for a present, just let us know.
Returns
Returns are FREE for EU & UK customers for NON SALE ITEMS.
Returns are paid by customer for EU & UK Customers of SALE ITEMS and REVIVED ITEMS.
See our notes here on Returns here for details on rules and requirements.
For EU Customers returns are FREE only for NON SALE items
Items purchased in SALE are paid by customer.
Items purchased in our REVIVED collection are paid by customer.
Returns for UK customers are not free and must be paid by the customer.
No problem. If it's a straight size swap just follow the return process, and as soon as we know, we'll put aside the size you want. If the size you want is not available we will let you know immediately.
lso no problem. You have up to thirty days to decide.
We can process a return for gifts, however the refund will be made to the credit card that was used for the original purchase. In order to return a gift, simply follow the returns process here.
Once we've received the product(s) you'd like to return, we inspect your return and then refund you. We usually process your refund the same day we receive your returned item. It then takes between 3-5 working days for the refund to arrive in your account.
We carefully check each garment before we send it out. In the event that you find something unsatisfactory, please get in touch with details. If there is a fault, we will exchange or refund the order, and pay for the return shipment.
Shipping
We ship FAST. Orders are shipped out each day at midday so if your order comes in before 11am that, it will go out the same day, and arrive with you the next working day (unless you live in a remote area). Otherwise, expect you order to ship the next day. Unless otherwise stated, we always use Next Day Delivery with DHL.
When you place an order you will receive updates by email, and Facebook Messenger if you request it. There you'll be able to see the status of your order and shipment.
Unless otherwise stated, we always use DHL Next Day Delivery. On certain products you will have a choice between a Standard Shipping option and Next Day.
We use DHL Express for all shipments.
If you live outside of the EU, then duties will be charged by the courier when you receive your goods. The specific duty rate varies so it's very difficult to estimate. Usually the rate is between 15-20%.
In most of Europe, DHL will not deliver a package with somebody else unless specific instructions have been left. In the UK, couriers give recipients the option to have their shipment left somewhere in case of their absence. Be aware that when you ask a courier to do this, you are relinquishing them of any liability in the event of the package going missing or being stolen.
