Yes we do! You get a 10% discount off your first order when you signup to our email newsletter.
If you haven't done that yet, here is the code - FIRSTREVIVE
If you forgot to use your discount on your first order, don't worry - you can still use that code any time in the future!
You can't use discount codes on REVIVED or SALE items unfortunately.
If you signup for a store account on our site, then you can earn Reward Points for lots of differet actions. Every order gives you Reward Points, which you can redeem for discount codes in the future. But remember to signup for a store account!
Discount codes can't be used for REVIVED or SALE items unfortnately.
ITALY Express Shipping - €5 1-2 Working Days FREE RETURNS *
EUROPEAN UNION Standard Shipping - €10 4-7 Working Days Express Shipping - €20 1-2 Working Days FREE RETURNS*
UNITED KINGDOM DHL Express - €20 2-5 Working Days RETURNS PAID BY CUSTOMER Seehere for more info on UK orders
ZONES 5 & 6
€38 4-7 Working Days RETURNS PAID BY CUSTOMER
(* Zones 5 & 6 are: Albania, Andorra, Belarus, Bosnia & Herzegovina, Canada, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle Of Man, Jersey, Kosovo, Liechtenstein, Macedonia, Republic Of Moldova, Republic of Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine, United States)
REST OF WORLD
€45 4-7 Working Days RETURNS PAID BY CUSTOMER
* Free EU Returns valid for non sale items and non Revived items
We have two shipping options for all European orders:
STANDARD SHIPPING 4-7 Working Days
EXPRESS SHIPPING 1-2 Working Days
ITALY SHIPPING 1-2 Days
UK SHIPPING 2-4 Working Days
REST OF WORLD 4-7 Days
You will receive automatic email notifications with shipping status updates.
You can also login to your store account, and via your profile menu, click 'Orders'.
Yes it's no problem. If you want to change anything on your order, send us a message as soon as you can - and if your order has not shipped yet, we can make any changes.
If you want to cancel your order, let us know as soon as you can and we can do that.
Please be aware that compared to many online stores, we prepare and ship your order FAST - so get in touch as soon as you can!
Super simple - just complete our online return form here to get the process started.
For EU Customers You receive your free shipping label via email shortly after, and instructions on how and where to drop off your package.
For Non-EU customers you will receive instructions on how and where to send your return to.
PLEASE READ OUR RETURN RULES BELOW - THANKS!
Yes they sure are! For customers in the EU, returns are FREE with exception of items from the SALE and REVIVED For customers OUTSIDE THE EU you can return items but at your own cost.
The items must be returned within 14 DAYS from the date it was delivered to you.
There aren't many small stores offering free European returns and it's super important to us that we can! That's why we have some rules to make sure we can continue to do so - most of them are common sense and 99% of our wonderful customers always get this right!
TIME You have 14 days from when your order is delivered to submit a return request to us.
CONDITION - If your returned item arrives smelling of body odour, after shave, or is not folded, or looks like you've been wearing it for several days, we will not accept the return.
FREQUENCY - Please be sensible about your returns guys - if something genuinly goes wrong, or is not right, it's cool - but if we start to see that you return every order, expect to receive an email from us!
BUYING MULTIPLE SIZES - Please try first to choose the right size, before just ordering multiple sizes. We're a small store, not a mega corporation E-Commerce site. If you're not sure about your sizing, get in touch with us and let's see if we can help first. Sometimes customers are genuinly between sizes, or don't know - and that's cool - but let us help before ordering multiple sizes.
When you complete our online retrurn form you will have the option of deciding whether you want:
Refund Refunds are usually made between 1-3 days after we receive them. Most likely you will see the money back in your account after 3-5 days. Paypal refunds are instant. Shipping costs are not refunded.
Exchange If you require the same item but in a different size, provided we have it in stock, we will ship the new item out to you for free 1-2 days after receiving your return. If the size you wish to exchange for is NOT in stock, we will contact you.
Store Credit With this option we will issue you with a store credit that will arrive by email - there is no time limit on when store credits can be used.
The following items can NOT be returned:
UNDERWEAR SWIMWEAR SOCKS
Items purchased on REVIVED or in the SALE can be returned, but the shipping is paid by the customer/
Yes we do. Shipping costs €18 with DHL or Fedex and takes between 2-5 days (thanks Brexit).
Items you order that are made in the EU or UK are NOT charged import duties.
If your order value is under €160, VAT will be charged at checkout and not upon delivery with the courier.
If your order value is over €160, VAT will be DEDUCTED at checkout, and you will be asked to pay it to the courier before delivery.