We ship from Italy. Our displayed prices include VAT, but your order value determines who collects it:
£135 or less: VAT is included in your checkout payment.
Over £135: VAT is removed at checkout. You must then pay import VAT separately to FedEx, along with a customs handling fee. FedEx may send this bill after delivery.
VAT removed at checkout is not a discount—it is collected separately by FedEx.
Shipping costs €14 and usually takes 4–7 working days. Return shipping is not free; please see our returns policy.
REFUSING DELIVERY
If you’re unsure about a FedEx charge, please contact us before refusing delivery so we can help clarify it. Refusing a parcel can incur return costs, which may be deducted from your refund.
One day we should invent our own scale to rate the softness of knitwear - because this sweater is off-the-scale soft. By far the most soft and cosiest sweater we've ever had in the store.
