We're very lucky to have a great group of customers who buy carefully, and take special care with selecting the right size. As we're a small business, getting this right is really important to us.
We have a generous return policy that also includes Free European Returns - we simply ask that our customers keep in mind the following so that we can continue to offer free returns.:
- FREQUENCY. If you start returning too frequently, we'll send a friendly email. After that, we'll ask you to a pay for your own returns for a while.
- MULTIPLE SIZES. Please before buying multiple sizes to try because returns are free - get in touch with us via chat or email and we will help you pick the best size. Sometimes a customer is genuinely between sizes so it's ok - but if you order multiple sizes, we will usually email you to try and understand the best choice before shipping.
- RE-PACKING. Please return your item in the same packaging it came in (unless you are returning a small item that arrived in a much bigger box)
- CONDITION. 'Trying on' is fine - but wearing is definitely not cool. If your item is returned smelling of either perfume or cigarette smoke, we will not be able to accept it.
- WHO? Please ensure you put a copy of your order confirmation inside the return box - otherwise we will not know who has sent it.
Thank you gentlemen - 99,999% of the time you are sensible and great with returning - let's keep that going!
How To Return an Item
First step to return a product is complete our online return form - whether the return is paid by us or yourself.
- Returns are FREE for customers based in the EU
- For SALE and REVIVED items, returns are paid by the customer. Please ensure you use a tracked service.
REST OF WORLD RETURNS
When you ship your return back to us, we simply as that it is sent recorded / tracked delivery, and also, please ensure you declare a nominal value for the item of between £10-15 / $10-15, and clearly write on the box 'RETURNED GOODS'.
The item must be returned within 20 DAYS from delivery day, intact, clean, unworn with all tags and packaging
- We do not refund shipping charges unless you cancel your order before shipment, or you received a faulty product.
WHAT ELSE DO I NEED TO KNOW?
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we've received the product(s) you'd like to return, we inspect them and then refund you. We usually process your refund within a few days after we receive your returned item. It then takes between 3-5 working days for the refund to arrive in your account.
MY ITEM WAS DELIVERED TO ME DAMAGED. WHAT DO I DO?
Any damages upon delivery must be reported within three (3) days from date of order received. Contact us at +39 345 455 2968 or by emailing us at firstname.lastname@example.org
Please be sure to provide detailed photos of the damage(s).